Can I Use the Same Contact Information for More Than One Account?

Last updated: September 25, 2026

No, every Donor Profile needs its own unique phone number and email address. These details are what keep your account secure and accessible only to you. (The only exception is business Donor Profiles.)

Why This Matters

  • Your contact information is used to securely log in to your Donor Profile, so it can only be connected to one account at a time.

  • ⚠ If you try to use a phone number or email address that is already associated with another Donor Profile, you may be prompted to merge the accounts, or you might not receive a verification code. 

Alternative Solutions

  1. 📞 If you’d like to create a separate Donor Profile for a family member, you’re welcome to use an alternate phone number, such as their personal number, a business line, or a virtual number.

  2. 📧 Only have one email address? You can easily set up a second one through any email provider, such as Gmail, Outlook, or Yahoo.

Helpful Tips

  • Each Donor Profile has its own contribution history, so keeping accounts separate can be helpful for tracking and reporting.

  • ⛔If you’re having trouble receiving a verification code, please check that the contact details you're using aren't already tied to another Donor Profile.