I Have Multiple Donor Profiles. How Can I Merge Them?

Last updated: September 17, 2026

Simply reach out to our Support team with your contact information, and we’ll make sure everything is consolidated for you!

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✅ To Get Started  |  ❓Why This Happens

✅ To Get Started

To help us find your accounts quickly, please share the following details:

  1. 👤 Your full name
  2. 📇 Any email addresses or phone numbers you’ve used when donating

 

❓Why This Happens

You might see more than one Donor Profile for one of these reasons:

  1. Historical Giving Imports
    • 📥 When your nonprofit imported past donations, any gifts you made using different emails or phone numbers could have created separate accounts.
    • Example: If you once donated with johnd0e@yahoo.com and later with johnd0e@gmail.com, each email might appear under its own Donor Profile.
  2. Using Multiple Contact Details
    • 🔑 If you’ve donated through Overflow or signed in using different contact details than what we have on file, this may create multiple Donor Profiles under your name.
    • This can happen if you have an existing account and didn’t update your email or phone number directly in your account settings.