Why Can’t I Access My Donor Profile if I Only Donate by Cash or Check?

Last updated: September 24, 2026

If you’ve only given by cash or check, your Donor Profile may not have online access yet. This is part of our privacy and security measures to help protect your information.

We understand that not everyone gives online. That’s why we want to make it simple for you to view and manage your giving history, no matter how you choose to give. ❤

Unlocking Full Access to Your Donor Profile

Even if you haven’t made an online donation, our team can activate your Donor Profile on the backend.

Here’s what to do:

  1. Try signing in using your phone number or email address.

  2. You’ll receive a one-time, 6-digit verification code by text or email.

  3. Enter the code when prompted.

  4. Once you receive the code, reach out to our Support team and provide:

    • 📧 Your primary email address and phone number

    • 📲 How you received the verification code (text or email)

    • 🤲🏽 The name and location of the organization you donate to

 Why We Ask for This Information

  • ✅ This allows us to confirm that you have access to at least 1 contact method listed on your Donor Profile.

  • Please leave all settings as-is and don't make any changes. (Your initials will appear as AZ by default.)